(423) 765-1733 Mon-Fri · Closed Sat & Sun jan@mountaineertile.com

Frequently Asked Questions

What services do you offer?
Bathrooms and vanities, kitchens and cabinetry, tile and flooring, and outdoor living. We also supply builders and contractors on trade terms. Concrete coatings — garage floors, patios, pool decks — are handled by our coatings division, which has its own site.
Do you have a showroom I can visit?
Yes. We're at 3016 Brookside Drive, Kingsport, TN 37660. Come put your hands on the tile, open a cabinet drawer, and compare finishes side by side. Choosing materials from a screen is how people end up disappointed.
What tile brands do you carry?
We carry many brands, and we're the only supplier of Emser Tile in East Tennessee. Our range covers ceramic, porcelain, glass, metal, and stone in current colours, finishes, patterns, and textures, with coordinating trims and decorative accent pieces.
Can you install heated floors?
Yes. We're a Schluter Authorized Dealer and we supply and install DITRA-HEAT electric floor warming. The uncoupling membrane is built into the system so tile and grout don't crack, cables go only where you want heat, and no leveling compound is needed. DITRA-HEAT-DUO adds integrated sound control.
What kind of cabinets do you sell?
Semi-custom cabinetry, factory built to order in the USA. Shaker full-overlay doors and drawer fronts, plywood box construction, solid hardwood drawers with dovetail joints and full extension, and soft-close throughout. Available in wood painted or thermofoil, and both lines are KCMA certified.
What's the difference between wood painted and thermofoil cabinets?
Wood painted cabinets resist heat, dents, and dings, with crisp shaker lines that suit country or contemporary kitchens. Thermofoil heat-shrinks a PVC finish over an MDF structure, giving better resistance to water and spills and easier cleanup, at a lower price point — though it typically won't last as long as a wood painted structure.
How long does a remodel take?
It depends entirely on scope — a tile backsplash and a full bathroom gut are very different jobs. We give you a realistic timeline along with your estimate, and we keep you informed of progress at every phase rather than leaving you guessing.
Do you work with builders and contractors?
Yes, we're builder friendly. Competitive pricing, turnkey supply, quick turnaround, and delivery to the jobsite. We also offer the Emser Tile Builder Collection, which comes with guaranteed local availability and a service promise designed to simplify selection and purchasing for your customers.
Do you offer financing?
Ask about our 24-month, 0% interest financing. It applies across bathrooms, kitchens, tile and flooring, and outdoor living. Mention it when you request your quote and we'll walk you through the details.
Are you licensed and insured?
Yes. We're a licensed Tennessee contractor, license #79360, and insured. Ron and Ronnie Melott founded the company in 2017 after years of working together as subcontractors.
What areas do you serve?
We're based in Kingsport and serve the Tri-Cities — Johnson City, Bristol, Jonesborough, and the surrounding areas of Northeast Tennessee. Get in touch if you're not sure whether you're in range.
Do you build outdoor kitchens?
Yes, using WeatherStrong outdoor cabinetry — manufactured in the USA from three-quarter-inch waterproof All-Weatherboard composite, with stainless steel hardware and HDPE or Marine Grade Polymer doors and drawer fronts. It's cabinetry engineered for outside, not indoor cabinetry pushed outdoors.

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